FAQ InfoFAQ'sGeneralI’m new to Star Magic. What should I do first?The best place to start is by downloading our free gift. Click here and download a free guided meditation, so you can experience the Star Magic Frequency. Now that I’ve downloaded the free meditation and engaged in the Star Magic Frequency, what do you recommend next?After listening to the free meditation, we recommend everyone joins Infinity and also starts engaging in our free global meditation group. Infinity has a range of online tools that will elevate your vibration continuously and assist your process of ascension, as you unlock your super-human nature. You can get free access to Infinity for 7 Days by Clicking here. Once you have signed up on here for the global Meditations, you will be sent access links to register for each online event separately. Are there any prerequisites before taking Facilitator Training?Yes. The meditation and light language Transmissions will keep shifting your vibration and elevating you. You will heal at a deeper level and you will be brought into alignment with your life purpose. You will also feel a deep connection source, unconditional love for yourself and humanity, as well as a super-heightened state of awareness that will enable you to create and manifest your perfect reality. Access the meditation library (which is a part of Infinity) here.I’ve been listening to 1 meditation and 1 light language Transmission everyday. Two chronic diseases have disappeared. Is it ok to carry on listening even though I am healed and have no physical pain?Yes. The meditation and light language Transmissions will keep shifting your vibration and elevating you. You will heal at a deeper level and you will be brought into alignment with your life purpose. You will also feel a deep connection you to, unconditional love for yourself and humanity, as well as a super-heightened state of awareness that will enable you to create and manifest your perfect reality. Access the meditation library (which is a part of Infinity) here.Once I have been given the time for my private healing session, how do I prepare?You will be sent full preparation instructions by the team, once you have booked. We recommend being in a quiet space, hydrated and with the time to relax a little after. If you have a high vibrational spray you can cleanse your room with it an hour before. Some people put one of Jerry’s guided meditations on in the background or one of our music only Meditations from the meditation library. Access here. How do I get onto Facebook live when there is a competition?Just go to the Star Magic Healing Facebook page at the time of the draw and Jerry will be on there live. Here is a link to the Star Magic Healing Facebook page.How can I contact Jerry to talk to him ?Please E-mail firstname.lastname@example.org and let us know why you need to speak to Jerry. It’s likely that we can assist you without speaking to Jerry. However, in certain situations we can arrange this. I was given a discount code at an event. How do I apply it?Go to the shop, choose the event, product, training experience you wish to purchase and upon check out, input your code into the box that says coupon code and click apply coupon. You will see the amount has changed, please proceed to click check out.What is the currency exchangePlease go to www.xe.comHow do I work out the time difference for my healing if I am in a different time zone from Jerry?We will always give you the BST time. Please go to www.worldclock.com to ensure you know what that is locally for you. I receive emails from Star Magic Healing does that mean that I am a member?It means you are a Tribe Subscriber and will receive all of the free content, newsletters, free weekly videos and invites to our free global Meditations. To become a member you must subscribe to Infinity to receive all of the super-charged ascension tools to catapult your spiritual growth. You can join here.When will my order arrive The books sometimes take longer to arrive as they are to be personally signed by Jerry and he puts a special message in it for everyone who buys one from the site. They are usually shipped in 48 hours and if Jerry is travelling it can take longer.I signed up for the email and I have not heard from you.Sometimes the emails go to your spam, promotions or junk folder. Please check and move to your main inbox and mark email@example.com and firstname.lastname@example.org as safe and emails you wish to receive.I missed the webinar and Global Meditation. How can I listen to the meditation?All mediations are recorded and uploaded the following day into our members section. You will be able to access this as an Infinity Member here. HealingsI have booked online for a remote healing. When will I get a date for my healing?Once you have booked, the team will contact you for more information. Once the information is received you will be given a date and time. Can I have free healing as I have no money?Everyone has the opportunity to receive healing in our global Meditations. You can register here. Jerry does offer a number of free healings every month. He draws names from our database and those people will be contacted to ask if they would like to accept. Once you download our free guided meditation gift, you will automatically be in with a chance to receive a free healing. Click here to download your free guided meditationIs it possible to book a remote session with you to work on activating my merkaba?YesTechnical SupportPlease note: When contacting technical support please describe the situation accurately and include device information. *Also quite often people find if they try another device to cross check it’s clear the issue is either a genuine device error or a user error.EventsHow much does a training cost?Please click here for more information on Facilitator Training and here for events and prices.How many people attend the training?It varies depending on the venue.How do I register for the Free Global MeditationPlease go here Can I pay cash when I arrive at the event?Not at Facilitator Trainings.At workshop you must pay a 50% deposit and the rest can be paid in cash. If cash is your only option please email us email@example.comCan I have a single room at the training?It’s a possibility. Email us firstname.lastname@example.orgIs accommodation included at the Facilitator trainingYes, except in China and Taiwan. Accommodation is not provided.Is food included at the Facilitator trainingYes. Is accommodation and food included at your workshops?Our 2 day workshops provide water and herbal teas. Food and accommodation is not included. Do you sell t-shirts at the events?At Facilitator Trainings we give away t-shirts. All products are generally sold on line but at some events we do carry merchandise.Can you find someone I can have a lift with to attend an event?Once you have booked please e-mail email@example.com and the team will assist you in finding someone to share with.I have purchased and have not heard back.Please check your spam or junk folder. If you have received nothing please email firstname.lastname@example.orgIs it possible to start the Advanced straight after Level 1?Yes. We are all unique. Each person will progress at their own pace. Infinity SubscriptionHow do I cancel my Infinity SubscriptionMy account button on top right to see all account options http://prntscr.com/m1t5r7Then click on My account again http://prntscr.com/nm9ar3Then Cancel Button http://prntscr.com/m1t5vqThen confirm cancellation http://prntscr.com/m1t5xlHow do I update my cardhttps://www.starmagichealing.com/membership-account/membership-billing/Do I have to pay first to access the free 7 Days Meditation LibraryNo. You sign up, enter your payment details and will be given free access for 7 Days. At the end of this period you can cancel or continue.Can I sit on a chair during meditationYou can sit, lie, stand, whichever feels best for you.Can I meditate with my eyes open?You can meditate with your eyes open or closed. Some people prefer it with their eyes closed as it removes visual stimulus. Both ways are worth experimenting with. Is it okay to sleep during meditationYes it is. Quite often the energy puts you into an altered state so you can heal. Your subconscious mind is always there, every step of the way on a guided meditation.